The Website Operators are committed to safeguarding your personal information and protecting your privacy. Therefore, we maintain a policy of strict confidence concerning your personal information.
Collecting personal information
The types of personal information we may collect include contact details such as name and email. If it is reasonable and possible to do so, we will aim to collect personal information directly from you. This will include contact details and other relevant information to provide our services to you. This may take place when:
- you sign up to certain services we provide or submit comments or via our Contact Us options. To do this, the website operator will require the minimum personal information, including your name, email address, and comments; and
- you interact with the website, for example, via email, or e-newsletters.
We may also obtain your personal information from third parties. All personal information that we collect, is reasonably necessary for the purposes relating to providing our services to you.
Those purposes include; 1) to enhance your use of the Site; 2) to improve the Site; 3) to keep you informed; and to allow the functions and services offered on the Site to be provided to you.
When you give us your information via our website, this information will only identify who you are if you give us with your details. When you visit our website, our server collects the following information:
- your Internet service provider, or data services provider;
- how you arrived onto our page;
- your Internet Protocol address;
- the date and time of your visit;
- the webpages accessed;
- the links you click;
- the features you access.
We will not seek to obtain sensitive information from you revealing your racial background, political opinions, religious beliefs, details of health or disability. Exceptions to this include:
- the use of this information is required or authorised under law; or
- when the information is necessary for the establishment, or defence of a legal claim.
We will not collect your personal information unless the information is necessary for, or relates to, one or more of our activities or functions. If we cannot collect personal information we reasonably require, we may not be able to provide you with the service.
Disclosure and use of information
We may use your personal information for the primary purpose of providing you with our services and other instances for which you would reasonably expect us to use your information. This includes sending you information about products, services and any special offers made by us any means of electronic communication. You authorise us to use any electronic means you provide to us at any point in time for this purpose.
You can, opt-out of receiving marketing material by contacting us. You agree and acknowledge that even if you opt-out of receiving marketing material, we will still send you essential information that we are legally bound to send you regarding the services we provide. Once you opt-out of getting marketing material from us, you acknowledge and accept that this removal from our distribution channel may take several days after the date of your request to be removed.
Storage and security
We will use all reasonable efforts to keep your personal information in a secure setting. However, this security is not guaranteed. We store the information you provide to us and information we collect in the computer servers we use. Advanced security measures including firewalls and security protocols are taken to make sure the continued service and protection of our services in the event of enviromental disaster, attackers and disruptive events.
These security measures are designed to make sure your personal information is not subjected to unauthorised access or misuse. However, if you reasonably believe that unauthorised use or disclosure of your personal information has occured, please inform us immediately.
If we no longer require your personal information. In that instance, unless required under law to retain it, we will take reasonable measures to destroy or de-identify your personal information.
Third Parties and your information
Cookies and Other Tracking Software
If you visit the website, the server may attach a “cookie” to your computer’s memory. A “cookie” aids us to store information on how visitors to the website use it, including the web pages that may be of most interest.
If you decide, you should be able to set up your computer so that it disables “cookies” or does not accept them. Please note however that disabling cookies will place restrictions on your use of our website and services. We delete cookie information after three months.
Upon viewing or coming onto the webite, our servers will collect information such as your, IP address, browser type, pages viewed and other browsing information. This information is used to improve our website and the services we provide to you.
Both the website and our emails may also use ‘clear gifs’. They are software that monitor your online usage and emails from us that you open. Please be aware that clear gifs do not gather any personal information regarding you.
In addition, our Site may also utilise third-party tracking mechanisms from our service providers to help us collect and analyse user information.
Accuracy of your information
We take every reasonable steps to make sure that your personal information held by us is correct, up-to-date, comprehensive, appropriate and not misleading. If you believe that any of your personal information is not correct, up-to-date, complete, relevant and not misleading, please contact us. We will take every reasonable steps to fix it within an appropriate time.
Transmission of Information Overseas
We may convey personal information to people in foreign jurisdictions to fulfil our business purposes and provide our service. For instance, to create custom audiences on Facebook, whose servers are overseas, or if our service providers have overseas servers. You consent to this transfer by providing your information.
Complaints and Feedback
When contacting us, please provide us with as much detail as possible,
We take any privacy complaint seriously and an appropriate person will assess any complaint with the aim of resolving any issue in a timely and efficient manner.
The website pages are open to anyone. Anywhere. The website operator uses tracking technologies as set out above, but does not otherwise monitor the behaviour of European residents. The website operator is not responsible for the actions of advertisers and third party websites. It is the user’s responsibility to inform themselves of the policies of third party websites